Tour Program Manager

Hounds Travel·Remote (US-based preferred), with periodic travel required·Reports to Founder

About the Role

Hounds Travel designs luxury, dog-friendly travel experiences for owners who want to bring their dogs everywhere they go. The Tour Program Manager owns the full lifecycle of our tour products — from concept and itinerary design through vendor relationships, pricing, compliance, and marketing — ensuring every tour delivers a polished, well-organized experience for both the human traveler and their dog.

Key Responsibilities

Tour Design & Development

Design and build new tour itineraries (e.g., regional getaways, European tour circuits, alpine/countryside experiences) that balance a luxury human travel experience with genuine dog accessibility and comfort
Scout and evaluate destinations, accommodations, and activities for pet-friendliness, safety, and brand fit
Continuously refine existing tours based on guest feedback and performance data

Vendor & Supplier Relations

Identify, vet, and negotiate agreements with pet-friendly hotels, restaurants, transportation providers, ground handlers, and activity/experience partners
Build long-term partnerships that support repeatable, reliable tour delivery
Manage vendor contracts, service standards, and ongoing relationship health

Pricing & Margin Management

Build cost models and pricing structures for each tour (per-person and per-dog tiers where applicable)
Set and manage margins across tour packages, add-ons, and seasonal pricing
Monitor profitability and adjust pricing strategy as needed

Compliance

Ensure every tour meets applicable pet travel compliance requirements (health documentation, cross-border regulations, breed- or region-specific restrictions, transport rules)
Coordinate with internal compliance resources to keep itineraries current as regulations change
Maintain documentation and guest-facing compliance guidance for each tour

Marketing Content

Develop tour-specific marketing content: itinerary write-ups, web copy, brochures, and promotional materials
Coordinate photography/content needs to support sales and waitlist campaigns
Partner with marketing on launch timing and positioning for new tours

Operations & Cross-Functional Work

Coordinate day-to-day logistics and prepare contingency plans for pet-related issues on tour
Collect and act on guest feedback post-tour
Work with sales and marketing to support tour launches and waitlist conversion

Qualifications

Experience in tour operations, travel product development, or luxury travel design
Strong vendor sourcing and negotiation skills
Familiarity with international pet travel regulations (or strong willingness to learn and partner with compliance resources)
Comfortable writing or directing marketing copy and content
Highly organized, detail-oriented, and comfortable owning a product end-to-end
Genuine enthusiasm for dogs and pet travel

Nice to Have

GDS or travel booking systems experience
Existing network of luxury hospitality or pet-friendly venue contacts
Experience in a small business/startup environment wearing multiple hats

Apply for This Role

Tell us about yourself and attach your resume. We'll review every application personally.